Benolix Terms and Conditions

Last Updated: October 13, 2025

Welcome to Benolix. These Terms and Conditions ("Terms") outline your access to and use of the Benolix website, platform, and services (collectively, the "Service"). By accessing or using our Service, you agree to these Terms and our Privacy Policy.

PLEASE READ THESE TERMS CAREFULLY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICE.

1. Definitions

  • "User" refers to any individual who accesses the Service, including those on free or paid subscription plans.
  • "Expert" refers to an individual or entity verified by Benolix to create AI Assistants.
  • "AI Assistant" refers to the artificial intelligence models created on the Benolix platform.
  • "Expert Content" refers to the proprietary knowledge, data, and intellectual property uploaded by an Expert.
  • "Credits" are the digital tokens used to pay for interactions with AI Assistants.

2. Eligibility and Account Registration

Age Requirement: You must be at least 18 years old or the legal age in your jurisdiction to use the Service.

Account Security: You are responsible for keeping your password safe and for all activities under your account. You agree to notify Benolix immediately of any unauthorized use.

3. The Benolix Service

Benolix offers a platform for Users to interact with AI Assistants trained by Experts, and for Experts to buy Business Services (e.g., FAQ Bots) for their own websites.

4. Financial Terms

A. For Users:

  • Subscriptions: Monthly subscription fees are billed regularly until canceled.
  • Credits: Subscriptions and Top-Up purchases provide a specific number of Credits. The terms for using Credits, including any expiration policies, will be stated at the time of purchase. Credits have no cash value and cannot be transferred.
  • Payments: You authorize us to charge your payment method for all applicable fees.
  • Refunds: All purchases are final and non-refundable, except where required by law.

B. For Experts:

  • Marketplace Earnings: Experts earn revenue based on User interactions with their AI Assistants, subject to terms in the Expert Dashboard.
  • Business Services: Fees for SaaS products are billed every month.
  • Taxes: Experts are responsible for paying all applicable taxes on their earnings.

5. Intellectual Property Rights

Benolix IP: The Service and its underlying technology (excluding User and Expert Content) are the exclusive property of Benolix.

Expert Content: You keep full ownership of your Expert Content. By uploading it, you give Benolix a broad, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and process that content. This license allows us to:

  • Create, host, and operate your designated AI Assistants.
  • Develop, improve, and provide the Benolix Service, which may include training general AI models to recommend relevant Experts or enhance User navigation.

Your content will not be sold or licensed to third parties outside of the main Benolix Service.

6. Prohibited Conduct

You agree not to use the Service for any illegal purpose, try to reverse-engineer the platform, or upload illegal or infringing content.

7. Disclaimers and Limitation of Liability

AI Outputs are Informational, Not Professional Advice: The responses generated by AI Assistants are for informational purposes only and are not a substitute for professional advice. Outputs may be inaccurate, incomplete, or outdated. Neither Benolix nor the Expert is liable for any decisions made based on AI-generated answers. For accurate and reliable advice, Users should use the "Request Consultation" feature to talk to the human Expert directly.

No Guarantees: The Service is offered on an "AS IS" and "AS AVAILABLE" basis. We do not guarantee that the service will be uninterrupted, secure, or error-free.

Data Security: We use reasonable security measures to protect the platform. However, no system is completely secure. You acknowledge that you provide your Expert Content at your own risk and agree that Benolix is not liable for any loss, unauthorized access, or corruption of your data due to a security breach.

Limitation of Liability: To the fullest extent allowed by law, Benolix is not liable for any indirect, incidental, special, or consequential damages. In no event shall Benolix's total liability exceed either one hundred U.S. dollars ($100) or the amount you paid Benolix in the past six months.

8. Termination

We may terminate or suspend your account at our discretion, without prior notice, for any reason, including a breach of these Terms.

9. Governing Law

These Terms will be governed by the laws of the Province of British Columbia, Canada.

10. Changes to Terms

We may modify these Terms at any time. We will notify you by posting the new Terms on this site. Your continued use of the Service after changes means you accept them.

11. Contact Information

If you have any questions about these Terms, please contact us at support@benolix.com