1. Introduction
Welcome to Benolix. Your privacy is very important to us. This Privacy Policy explains how Benolix ("we," "us," or "our") collects, uses, shares, and protects your personal information when you access our website, platform, and services (collectively, the "Service").
This policy applies to all visitors, registered users ("Users"), and verified content creators ("Experts"). By using our Service, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect several types of information for different reasons to provide and improve our Service for you.
A. Information You Provide Directly to Us:
- Account Registration Data: When you create a User or Expert account, we collect personal information, such as your name, email address, and a secure password.
- Expert Profile Information: If you are an Expert, you may provide extra information for your public profile, such as a biography, profile picture, and links to your professional websites or social media.
- Expert Content: To create an AI Assistant, Experts upload proprietary content, which may include documents, text, notes, and other data ("Expert Content"). We collect and process this content as you direct to provide the Service.
- Payment Information: When you subscribe to a plan or purchase credits, our third-party payment processor (e.g., Stripe) collects and processes your payment details. Benolix does not directly store or have access to your full credit card information.
- User-Generated Content: We collect the prompts, questions, and conversations you have with AI Assistants on our platform.
- Communications: We collect information when you contact us for customer support or other inquiries, including your name, email address, and the content of your messages.
B. Information We Collect Automatically:
- Log and Usage Data: When you access the Service, our servers automatically record information, including your Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service and retain certain information. Please see our Cookie Policy for more details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain Our Service: To create and manage your account, process transactions, and give you access to our platform's features.
- To Operate AI Assistants: To use the Expert Content you upload to create, host, test, and run your designated AI Assistants.
- To Improve and Personalize the Service: To understand how our users interact with the platform, analyze usage patterns, and develop new features. This may involve using anonymized or aggregated data to train general platform models, such as our "Navigator AI," to improve assistant recommendations.
- To Communicate With You: To send you important service-related notices, security alerts, and administrative messages. We may also send you marketing communications, which you can opt-out of at any time.
- For Security and Fraud Prevention: To monitor for and prevent fraudulent or unauthorized activity and to protect the security and integrity of our Service.
- To Comply with Legal Obligations: To enforce our Terms and Conditions and to meet applicable laws, regulations, and legal processes.
4. How We Share and Disclose Your Information
We do not sell your personal information. We may share your information in the following limited situations:
- With Service Providers: We share information with third-party vendors and partners who perform services on our behalf, such as cloud hosting (e.g., AWS, Azure), payment processing, and data analytics. These providers are contractually required to protect your information.
- Publicly on the Platform: Information on an Expert's public profile, including their name and the names of their public AI Assistants, is visible to other users and the public.
- For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of individuals; to address fraud, security, or technical issues; or to protect our rights or property.
- Business Transfers: If there is a merger, acquisition, bankruptcy, or other sale of all or part of our assets, your information may be transferred as part of that transaction.
5. Data Security
We use appropriate technical and organizational security measures to protect the security of any personal information we process. However, please remember that no method of sending information over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its total security.
6. Data Retention
We will keep your personal information only as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your information as needed to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Your Privacy Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
- Access, Update, or Delete Information: You may review and update your account information by logging into your account settings. You may also request access to or deletion of your personal data.
- Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the footer of the email.
To exercise any of these rights, please contact us using the details provided below.
8. International Data Transfers
Your information, including personal data, may be transferred to and stored on computers located outside your state, province, country, or other governmental area where the data protection laws may differ from those in your area.
9. Children's Privacy
Our Service is not meant for anyone under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@benolix.com